Administrative Support | Remote

About the role

The organization operates within the supply chain and logistics industry, focusing on transportation and logistics management solutions. It addresses challenges related to supply chain efficiency, service quality, and visibility by applying technology to optimize customer supply chains. The company is publicly traded, with significant revenue and a global workforce.

The ADMINISTRATIVE SUPPORT role provides essential administrative assistance to managers and delivery teams. This position supports route monitoring, communications, and various clerical tasks that ensure operational smoothness and customer satisfaction. The role contributes by maintaining accurate documentation, facilitating effective communication between stakeholders, and supporting delivery operations.

Responsibilities

• Assemble and audit route paperwork for upcoming deliveries
• Answer inbound phone calls and handle customer issues
• Contact vendors regarding damage or replacement orders
• Respond promptly to emails and address pending orders
• File paperwork and maintain documentation
• Provide strong customer service with professionalism
• Assist in processing inbound delivery teams and onboarding
• Monitor delivery routes and track route progress
• Call drivers and customers for updates and feedback
• Complete proof of delivery packets at the warehouse
• Prepare nightly closing reports
• Communicate order status to Logistics Coordinator
• Print and manage warehouse pull sheets
• Locate and submit electronic proof of delivery documents
• Communicate with builders, contractors, and supervisors
• Process freight shipments and returns to vendors
• Assist with daily warehouse functions as needed
• Update inventory records regularly
• Support delivery and installation teams remotely
• Update orders accurately for billing purposes
• Perform additional duties as assigned

Requirements

• High school diploma or equivalent; additional education is a plus
• Proficiency in Microsoft Office applications
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask, detail-oriented, and work in a fast-paced environment
• Ability to pass a pre-employment background check
• Maintain a professional and safe work environment

Skills

• Customer service
• Organization
• Time management
• Problem solving
• Accountability
• Documentation
• Data analysis
• Professional phone communication
• Conflict resolution
• Active listening
• Multitasking

Pay

$17.26 per hour

Schedule

Availability to work evenings and Saturdays required.