Administrative Support Coordinator (Remote)
At HT Travels, we believe exceptional vacations begin with exceptional service. We're a growing travel company passionate about helping clients create unforgettable memories as they Wander the World while providing outstanding support every step of the way.
About the role
As an Administrative Support Coordinator, you'll help keep the vacation planning process organized by coordinating client information, maintaining accurate records, researching travel options, and ensuring important details are handled efficiently throughout the planning process. This role is ideal for individuals with backgrounds in administration, office support, scheduling, customer service, retail, healthcare, education, banking, logistics, or any position where organization and attention to detail are valued.
Responsibilities
- Coordinate and organize client information throughout the planning process.
- Maintain accurate client records and travel documentation.
- Research destinations, cruises, resorts, hotels, and vacation packages.
- Assist with coordinating travel reservations and itinerary details.
- Provide professional customer service through phone, email, and online communication.
- Answer questions and provide travel recommendations based on client needs.
- Stay informed about destination updates and supplier offerings.
- Deliver exceptional client experiences from beginning to end.
Requirements
We're looking for people who are:
- Organized with strong attention to detail.
- Friendly, professional, and dependable.
- Comfortable communicating by phone, email, and online platforms.
- Self-motivated and able to work independently.
- Willing to learn new technology and systems.
- Customer-focused and enjoy helping others.
- Positive, adaptable, and eager to grow.
Previous experience in administration, office support, scheduling, customer service, retail, healthcare, logistics, banking, education, hospitality, or sales is welcomed but not required.
Benefits
- 100% Remote opportunity
- Flexible schedule
- Comprehensive training provided
- Ongoing mentorship and professional development
- Supportive team environment
- Leadership and advancement opportunities
- Access to travel industry education and supplier resources
- Opportunity to help clients create memorable travel experiences