Administrative Support Coordinator

About the role

We are seeking an experienced Scheduler to manage complex outpatient vascular surgery appointments and procedures.

Responsibilities

• Schedule surgeries, diagnostics, consultations, and follow-ups, coordinating with providers and departments.
• Verify insurance benefits, obtain pre-authorizations, and manage insurance documentation and follow-ups.
• Communicate with patients regarding appointments, pre/post-operative instructions, and insurance details with compassion and professionalism.
• Maintain accurate patient records within electronic medical systems and collaborate with clinical staff to ensure smooth operations.
• Resolve scheduling conflicts, manage correspondence, and support process improvements.

Requirements

• High school diploma or equivalent.
• 1-3 years of relevant experience.
• Proficiency with practice management software such as EPIC.

Skills

• Excellent organizational, communication, and multitasking skills.
• Focus on patient confidentiality and operational efficiency.