Administrative Support Assistant II - IT

Responsibilities

• Prepare necessary documentation and materials for monthly meetings, IT staff training progress reports, projects, and department planning.
• Aid in creating, formatting, and updating department policies and procedures.
• Maintain and manage a list of all software purchased by the IT Department, including purchase costs, license durations, and multi-year schedule of renewals.
• Communicate renewal information to points of contact.
• Cook up and update IT multi-year refresh projects.
• Create, monitor, and resolve issues for all IT purchase requisitions, maintain purchasing records.
• Submit and reconcile purchasing card orders.
• Assist with department budget planning, preparation, and tracking.
• Process department travel requests, reimbursement requests, and other forms.
• Cook up and assist with the IT equipment disposal documentation and preparation.
• Cook up and assist with coordination with other divisions as needed.
• Submit Work Orders for department as needed.
• Provide technology support, including but not limited to assist with technology setup and support for on campus events.
• Provide basic help desk assistance, answering the help desk phone, creating, and updating tickets in the help desk ticketing platform.
• Participate in College, Technology Department, and other events and meetings as required.
• Complete required College training.

Qualifications

• Associate degree from an accredited college or university in a related discipline required.
• Less than two years of relevant occupational experience required.