Administrative Support Assistant II

About the role

The Administrative Support Assistant II provides administrative operations and front desk support for the College of Arts and Letters Student Success Center and Assistant Dean’s Office. Serving as a first point of contact for students, faculty, and external partners, this role interacts with a wide variety of campus entities and provides support to departmental leadership in a fast-paced academic environment.

Responsibilities

• Provide administrative and logistical support for SDSU events and special projects, develop and maintain event communication materials, and coordinate with campus partners and vendors to support successful event execution.

• Support scholarship administration processes by maintaining tracking systems and records, facilitating communications among academic departments and Office of Financial Aid & Scholarships, and assisting with communications and documentation associated with scholarship awarding processes.

• Care for front-office scheduling, meetings, and communications, respond to front-desk inquiries, and handle office operational needs.

• Support student success initiatives with development, maintenance, and dissemination of digital communications and informational materials; responding to requests for information from prospective and current students, families, and campus partners.

• Coordinate processing and tracking of student petitions and grievances by maintaining confidential records, collaborating with campus offices to ensure timely processing and review, and remaining current on relevant university policies and procedures.

• Aid with budget support by assisting with expenditure tracking, account reconciliation, process purchasing and reimbursement transactions, and maintaining accurate financial and procurement records.

• Collect, track, maintain, and compile data related to student success initiatives participation and operational needs.

Qualifications

• Proficiency with word processing and standard office software on PC-based systems, including Microsoft Office Suite.

• Knowledge of effective office practices and procedures, with the ability to interpret and carry out instructions accurately.

• Ability to learn new tasks quickly, work with minimal supervision, and complete assignments accurately and professionally.

• Ability to manage multiple priorities, work effectively under pressure, and remain productive amid frequent interruptions.

• Strong interpersonal skills, with the ability to work effectively with faculty, staff, students, and the public, including handling sensitive interactions.

Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines. Initial step placement is not expected to exceed Step 3 ($3,709).

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.