Administrative Support Assistant II

About the role

The Administrative Support Assistant II provides administrative operations and front desk support for the College of Arts and Letters Student Success Center and Assistant Dean’s Office. Serving as a first point of contact for students, faculty, and external partners, this role interacts with a wide variety of campus entities and provides support to departmental leadership in a fast-paced academic environment.

Responsibilities

• Provide administrative and logistical support for SDSU events and special projects, develop and maintain event communication materials, and coordinate with campus partners and vendors to support successful event execution.
• Scholarship Administrative Support: Support scholarship administration processes by maintaining tracking systems and records, facilitating communications among academic departments and Office of Financial Aid & Scholarships, and assisting with communications and documentation associated with scholarship awarding processes.
• Career Development: Coordinate front-office scheduling, meetings, and communications, respond to front-desk inquiries, and handle office operational needs.
• Outreach & Communications: Support student success initiatives with development, maintenance, and dissemination of digital communications and informational materials; responding to requests for information from prospective and current students, families, and campus partners.
• Student Petitions and Grievances: Coordinate processing and tracking of student petitions and grievances by maintaining confidential records, collaborating with campus offices to ensure timely processing and review, and remaining current on relevant university policies and procedures.
• Budget Support: Assist with expenditure tracking, account reconciliation, process purchasing and reimbursement transactions, and maintaining accurate financial and procurement records.
• Data Collection & Analysis: Collect, track, maintain, and compile data related to student success initiatives participation and operational needs.

Qualifications

• Proficiency with word processing and standard office software on PC-based systems, including Microsoft Office Suite.
• Knowledge of effective office practices and procedures, with the ability to interpret and carry out instructions accurately.
• Ability to learn new tasks quickly, work with minimal supervision, and complete assignments accurately and professionally.
• Ability to manage multiple priorities, work effectively under pressure, and remain productive amid frequent interruptions.
• Strong interpersonal skills, with the ability to work effectively with faculty, staff, students, and the public, including handling sensitive interactions.

Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines. Initial step placement is not expected to exceed Step 3 ($3,709).

Compensation

• CSU Classification Salary Range: $3,565 - $5,092 per month (Step 1 – Step 20).
• Future increases, including step advancements, are subject to contract negotiations.
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.

Department Summary

The Office of the Assistant Dean for Student Affairs offers a comprehensive range of services to students in the College of Arts and Letters. The office takes a student-centered approach in its efforts to help students, endeavoring to give each student as much individualized attention as possible. Since student issues often extend beyond the purview of this office, the staff maintain constant communication with a wide variety of campus entities in order to provide students with the best possible assistance. The mission of this office is to enhance the student's college experience by providing assistance that will support the student's primary educational goal: attaining a degree.

Education And Experience

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Why Join Us?

Be part of a respected academic unit within the College of Arts and Letters at SDSU. Support faculty, students, and academic programs in a collaborative, service-oriented environment. Use and expand your administrative and organizational skills in a dynamic university setting. Work closely with department leadership and colleagues while managing varied and meaningful responsibilities. Join an institution committed to professionalism, excellence, and continuous learning.