Administrative Support Assistant II - Applied Technology and Economic Development

Overview

Provide administrative support and customer service for the Applied Technology and Economic Development division, as well as direct support to the division's Dean and Associate Dean. Understand organizational core processes as they relate to department activities and college initiatives. Manage the scheduling process utilizing administrative system software within the institutional areas of responsibilities. Use college systems to obtain information for reports and in making decisions. Perform job responsibilities without direct supervision; maintain confidentiality and the ability to work within a variety of situations. Provide outstanding customer service, high visibility, and communications to all customers by promoting a positive image of the college internally and externally.

Responsibilities

• Program Support (40%): Support faculty, deans, and associate deans in annual program planning and assessment processes. Develop, input, and manage division master course scheduling and resolve schedule conflicts. Support dean/associate dean to develop and maintain faculty schedule and associated payment. Coordinate enrollment activity, including grade and attendance entry, as needed, grant enrollment, and manage course wait lists. Collaborate with other areas of the college to support students and the division. Represent division on cross-functional campus-wide committees and activities. Manage and support program advisory committee meetings. Coordinate, working directly with faculty and division leadership, program orientations, student internships, and off-site agreements.
• Administrative Office Operations (40%): Serve as a professional line of communication between students, faculty, and academic leaders. Issue direct divisional leadership support. Maintain functional knowledge of required student information systems and other college platforms. Serve as division liaison to support college initiatives, such as Credit for Prior Learning, Dual Credit, high school relations, and divisional tours. Work with faculty and division leaders to determine course planning. Support basic budgeting and spending needs, such as expense tracking, budget monitoring, purchasing, and inventory monitoring.
• External Partner Collaboration and Communication (10%): Provide excellent customer service to external customers and stakeholders, including enrolled and inquiring students. Communicate learning opportunities to external partners, including employers, potential students, and other inquiries. Coordinate division participation with tours, college events, and college public relations activities.
• Division-Specific (10%): Proctor student exams, as needed. Facilitate the Background Information Disclosure review process and/or documentation of academic preparedness step completion. Provide support for shared program documentation and work with collaborating colleges to gain necessary materials and information. Assist in onboarding new faculty and staff. Train new division specialists. Provide Grants Management Support for program-related grants. Enter enrollments, and attendance, and assist with grant reporting.

Qualifications

Education: Associate's degree from an accredited college or university in a related discipline required. Bachelor's degree preferred. Less than two years of relevant occupational experience required. May consider candidates with alternative combinations of education and experience consistent with the College's equivalency guidelines.

Certifications, Licensure, Registration: None.

Knowledge, Skills, and Abilities

• Knowledge: Knowledge of Lakeshore's mission, vision, and strategic direction. Knowledge of planning, organizational, prioritization, and multi-tasking strategies. Understanding of how to maintain effective working relationships with students, staff, and the public.
• Skills: Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.). Excellent written and verbal communication skills. Strong organizational and time-management skills. Effective interpersonal skills and customer service skills. Strong critical thinking and problem-solving skills. Multilingual preferred.
• Abilities: Adapt quickly to new and changing technology. Perform work accurately and thoroughly, with a high level of accountability and attention to detail. Work independently and as part of a team with minimal supervision. Present self in a professional, ethical, and respectful manner at all times. Use discretion and maintain a high level of confidentiality. Prioritize and manage multiple projects or tasks, maintaining deadlines. Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.

Benefits

• Up to $3,000 in tuition reimbursement annually
• Professional development and growth opportunities
• 7.2% Wisconsin Retirement System (WRS) savings - matched dollar for dollar
• 403(b) and 457 retirement savings options
• Company paid life insurance
• Up to 8 weeks paid New Child Leave
• Onsite fitness center and walking path
• Generous prorated paid time off starting with 10 days of vacation, 9 days sick time, 6 days of personal leave, 10 holidays, and a one-week winter break
• Local discounts on food, entertainment, and events
• Discounts on cell phone plans and rental cars
• Common Read events
• Culinary experiences from onsite emerging chefs
• "Dress for your day"
• Employee recognition and appreciation events
• Campus closed six Fridays during summer
• Benefits begin the first of the month coinciding with or following hire