Administrative Support Assistant (CYS) (Developmental) NF-02/03

This position is located at Parent Outreach Services, Fort Drum, New York, within the Directorate of Family and Morale, Welfare and Recreation (FMWR), Child and Youth Services (CYS).

Employee Childcare Fee: Available to MWR CYS Regular and FLEX employees working a minimum of 15 hours. First Child: 100% childcare fee discount. Second and Subsequent Child: 25% childcare fee discount.

This job is open to U.S. Citizens, Nationals, or those who owe allegiance to the U.S. Non-U.S. Nationals must have resided in the U.S. or U.S. territory for three or more continuous years immediately preceding the start of Federal affiliation and currently reside in the local commuting area (100 miles) of Fort Drum.

Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner.
• Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility.
• Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database.
• Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinates vacancies and reservations for the hourly care program as required.

Requirements

• Direct Deposit and Social Security Card are required.
• A one-year probationary period may be required.
• Satisfactory completion of an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation.
• Must have a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy, including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on-the-job competence.
• May be subject to irregular hours, evenings, and/or weekends.
• Travel to on and off post locations is required.

Qualifications

Resumes must be two pages or less and clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities as they pertain to this position.

NF-02 Qualifications

• Experience working in an office setting demonstrating skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Experience using applications such as Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook).

NF-03 Qualifications

• Experience working in a professional office setting requiring administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Experience demonstrating customer service and business communication skills.
• Demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, PowerPoint, Excel, and Outlook).
• Experience entering and maintaining information into automated databases.
• At least 1 year of experience equivalent to the next lower grade level NF-02.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

• Experience utilizing automated systems for childcare operations. This experience must be clearly defined on your resume to be considered for Highly Preferred status.

Benefits

• Access to some on-base facilities, including fitness centers and libraries.
• Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays.
• NAF flexible employees working in the United States or a U.S. citizen/spouse/child of a U.S. citizen working for a NAFI in a foreign area are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
• Temporary limited commissary privileges (excluding the purchase of tobacco or alcohol products) for CYS employees, expiring 31 December 2026.
• Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Additional Information

• This job is open to candidates residing within the local commuting area (defined as a 100-mile radius) of Fort Drum, NY. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.
• Payment of Permanent Change of Station (PCS) costs is not authorized.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID or an Enhanced Driver's License (EDL).
• Your application may be considered for multiple opportunities and remains valid for 90 days.