Administrative Support Assistant (CYS) (Developmental) NF-02/03.

About the Role

This position provides administrative and customer service support for the Child and Youth Services (CYS) program at Fort Jackson, SC. The role involves managing front-desk operations, maintaining records, and coordinating program enrollments and reservations.

Responsibilities

• Receive children, youth, parents, and other visitors in a courteous and professional manner.
• Answer telephones, determine the nature of calls, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors properly sign into the program before entering the facility.
• Monitor children’s departure to ensure only authorized individuals remove them from the building.
• Register and terminate children/youth within the CYS program and/or waiting list database.
• Utilize the Child and Youth Management System (CYMS) to record transactions, enter data, and generate reports.
• Provide administrative support, including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other operational requirements.
• Articulate policies related to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate vacancies and reservations for the hourly care program as required.

Requirements

• Direct Deposit and Social Security Card are required.
• Must meet qualification, eligibility, and background requirements for the position.
• A one-year probationary period may be required.
• Must satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks, including a Child Care Tier 1 background investigation, in accordance with AR 215-3, 2-15.m.
• Must have a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations per Army and DoD policy, including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on-the-job competence.
• May be subject to irregular hours, evenings, and/or weekends.
• Travel to on- and off-post locations is required.

Qualifications

Resumes must clearly demonstrate relevant experience, skills, knowledge, and abilities for this position. Qualifications vary by grade level:

NF-02 Qualifications

• Experience working in an office setting, demonstrating skill in administrative and clerical procedures, customer service concepts, and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

NF-03 Qualifications

• Experience working in a professional office setting requiring administrative and clerical skills, including managing filing systems and maintaining documents (e.g., attendance records, official correspondence).
• Demonstrated customer service and business communication skills.
• Knowledge of correct grammar and composition techniques to prepare written material from various sources.
• Proficiency in using computers for applications such as Microsoft Office Suite (Windows, Word, PowerPoint, Excel, Outlook).
• Experience entering and maintaining information in automated databases.
• At least 1 year of experience equivalent to the next lower grade level (NF-02).

Highly Preferred Qualifications: Experience utilizing automated systems for childcare operations.

Benefits

• Access to on-base facilities, including fitness centers, libraries, and other amenities.
• Eligibility for health and life insurance, 401(k) retirement plans, and paid personal time off and federal holidays for regular full-time and part-time employees.
• NAF flexible employees (U.S. citizens or spouses/children of U.S. citizens working in the U.S. or abroad) are eligible to participate in the NAF 401(k) plan; some may also qualify for health insurance.
• Opportunities for professional development, including training, education, and certification programs.
• Sunday premium pay and night differential pay may be authorized by the Garrison Commander.

Area of Consideration

This position is open to candidates who live within a 60-mile radius of Fort Jackson, SC. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.