Administrative Supervisor

Key Essential Functions

• Provide administrative supervision to program staff.
• Maintain clinical and administrative compliance in all program areas.
• Monitor service provision, referrals, and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.

Clinical

• Provide individual supervision to program staff.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans, and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings, and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.

Crisis

• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting.
• Coordinate staff coverage of 24-hour coverage.

CORE COMPETENCIES

• Strong knowledge of serious mental illness and related treatments.
• Strong knowledge of recovery and person-centered practice.
• Exhibits strong interpersonal communication and collaborative skills and abilities.
• Attends to detail, takes appropriate action on constructive feedback and holds staff accountable.
• Able to manage conflict, follows standard operating procedures and analyzes situations objectively.
• Liaise, initiate and facilitate case conferences, meetings, among program, agency and external stakeholders.
• Utilizes data to drive and refine practices within team and the program-at-large.

EDUCATIONAL/TRAINING REQUIRED

• Licensure in a related field of practice (LCSW, LMSW, LMHC, RN, NP).
• Master’s degree in Social Work, Nursing, Public Health or other related social service or health profession.
• Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill, including those with serious mental illness.
• Fluency in a second language such as Spanish, Russian, or Creole.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE

• Five years’ experience in providing case management services to people with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience.
• Three years of supervisory experience.

COMPUTER SKILLS REQUIRED

• Proficiency in basic and intermediate computer skills.
• The ability to maintain statistics using various computer programs.

WORK ENVIRONMENT/PHYSICAL EFFORT

• The work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members, providers and other constituents in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 30% of the time.
• To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• To perform the essential functions of this job, the candidate is routinely required to sit (70% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (10% of the time).
• Risks/hazards associated with the position are those which may be encountered travelling around New York City.