Administrative Staff

Responsibilities

• Greet patients as they arrive at the front desk & Checking patients in and scheduling/confirming patient appointments for the future.
• Collecting payments from patients.
• Answering the phone and taking calls from patients.
• Reviewing patient records and obtaining insurance information.
• Provide excellent customer service and address patient inquiries and concerns.
• Maintain a clean and organized front desk area.
• Checking eligibility and authorizations.

Requirements

• Previous administrative experience, preferably in a therapy/medical office setting.
• Bilingual proficiency in English and Spanish (this is a MUST).
• A professional attitude and appearance as you will be interacting with patients and providers daily.
• Excellent communication skills verbal and written as well as listening skills.
• Familiarity with phone systems and basic office equipment, including Electronic Faxing.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to use Microsoft office fluently.
• Attention to detail and accuracy in handling Patient information and Financial transactions.
• Filing, Scanning and Maintaining Patient medical records.