Administrative Specialist II / Titling & Licensing Specialist II - 190648

Job Responsibilities

The SCDMV values teamwork, commitment, and excellent customer service. This position involves examining, accepting, preparing, entering, and printing all documents required in issuing various licenses, permits, and identification cards. Responsibilities include processing registrations, managing customer needs, administering knowledge tests, and resolving customer inquiries.

• Examines, accepts, prepares, enters and prints all documents required in issuing licenses, permits, and identification cards.
• Processes motor vehicle registration requests and manages business customer needs.
• Administers knowledge tests to drivers requesting to operate different types of licenses.
• Manages suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
• Verifies eligibility based on established guidelines and policies.
• Processes motor voter applications and collects required fees and donations.
• Keeps work area clean, resolves customer problems, and directs customers to appropriate areas.
• Operates various equipment and performs routine maintenance.
• Performs other related duties as requested by the manager.

Agency Requirements

• A high school diploma or equivalent plus clerical experience.
• Completion of a formal CDL test examiner trainer course and examination.
• A nationwide criminal background check prior to certification to administer CDL knowledge skill tests.
• The ability to retain knowledge of DMV policies and procedures.
• The ability to explain policy and procedure to customers.
• A working knowledge of the Phoenix System and related hardware.
• The ability to work under pressure during peak workload periods.

Preferred Qualifications

• Additional training or certifications in areas like IRP/IFTA, LiveScan, and International Customer transactions.

Additional Comments

The SCDMV offers a robust and competitive benefits program, including health, dental, vision, long-term disability, and life insurance, as well as paid vacation, sick leave, and holidays. The agency is committed to providing equal employment opportunities and is dedicated to fostering a diverse and inclusive workplace culture.