Administrative Specialist II / Titling & Licensing Specialist II - 189978

Job Responsibilities

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes.
• Accepts and prepares all documents required in issuing vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests.
• Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Verifies visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions.
• Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Collects all required fees and donations for the Donate Life Fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
• Performs routine maintenance on equipment.
• Keeps work area clean, neat and fully stocked.
• Solves customer problems and inquiries through customer record research.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

Agency Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests and Knowledge Tests.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• The ability to retain knowledge of DMV policies and procedures.
• Ability to explain policy and procedure to customers.
• Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
• The ability to work under pressure during peak workload periods.

Preferred Qualifications

• Additional comments not specified.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.