Administrative Specialist I/II - Disability Application Assistance

Responsibilities

• Processing extensive documentation for children and adults applying for SSI and SSDI benefits.
• Managing the required documentation for the Department to serve as a Representative Payee for children in care.
• Tracking and meeting strict, time-sensitive deadlines, including 10-day turnarounds for the Disability Determination Service.
• Fulfilling comprehensive medical and administrative records requests.
• Communicating directly with the Social Security Administration regarding application status and client trust documentation.
• Entering and maintaining accurate client data across multiple State software programs.
• Cooking closely with Administrative Specialists, Social Caseworkers, and Case Managers to support client needs.
• Arranging client transportation for required Social Security Administration appointments.
• Maintaining and organizing shared tracking systems using Google Workspace.
• Providing cross-coverage and backup administrative support for unit functions as needed.

Qualifications

• Minimum of two (2) years of professional administrative or clerical experience, ideally involving extensive documentation or complex records management.
• Highly experienced and knowledgeable in using Google Workspace (Docs, Sheets, Drive) for maintaining shared documentation and tracking systems.
• Demonstrated ability to adapt communication styles to collaborate effectively with diverse teams, caseworkers, and external partners (such as the Social Security Administration).
• Ability to seamlessly adjust workflows and prioritize tasks in a fast-paced environment with ever-changing priorities and strict deadlines (e.g., 10 days).
• Proven capacity to work independently, maintain high accuracy, and sustain productivity in a hybrid office model.
• Ability to provide cohesive, reliable administrative support across multiple Human Services divisions.