ADMINISTRATIVE OFFICER II Benefits Processing – Estimate Processing Team Member

Main Purpose of Job

This position is assigned to the Retirement Processing section and reports to the Estimate Team Supervisor. The Retirement Processing section handles requests for estimates of retirement benefits, applications for retirement applications, and salary audit cases in our Customer Relationship Management software (CRM).

Duties Included But Are Not Limited To

• Prepare and/or review, analyze and process retirement estimate and retirement application requests from members in accordance with established procedures.
• After conducting an audit of the member’s account to determine proper service credit and employee contributions (including the calculation of projected service and contributions and interest to date of retirement), determining eligibility for retirement and after calculating the average final compensation, these data elements are entered into an Agency approved worksheets.
• Review salary audit cases from CRM in accordance with established procedures. This may also involve contacting employers to determine correct salaries and initiating adjustments in the AFC application.
• Review incoming retirement estimates requests and retirement applications for completeness and retirement eligibility; draft correspondence rejecting incomplete or deficient retirement estimate requests or retirement applications; research member account information in MPAS and create file with data from MPAS (copy of member’s active account (PRIB); copy of older forms not available on Folder Inquiry (PRMX); copy of requests to purchase service credit (PRCC); and copies of historical records of hours worked, salary reported and member contributions paid (PRFF)); review and approve pending adjustments in MPAS to verify that service and eligibility credit is correct on the active member file (PRIB) before batching the estimate/retirement applications;
• Update and maintain Access Retirement Estimate and Final databases.
• Review, verify, and submit transactions in a timely manner to update retirement master file with non-release flag in accordance with established procedures.
• Special projects as assigned by the Retirement Processing Manager, Deputy Director, or Director.
• Performs other duties as assigned.

Minimum Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Two years of administrative staff or professional work.
• Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Preferred Qualifications

• At least one year of demonstrated experience working with Microsoft Office software, including Word, Outlook, and Excel.
• At least one year of experience reviewing and processing incoming applications, including eligibility for benefits (e.g. retirement, insurance, health, etc.).