Administrative Office Supervisor

Qualifications

• Associates degree or greater in Healthcare Administration or related field
• At least three years of experience as an Office Supervisor

Responsibilities

• Manages all administrative and support functions for the program(s) assigned, ensuring consistency and standardization.
• Reviews and modifies administrative processes and procedures to promote efficiency, consistency and quality across all programs assigned.
• Enforces agency policies and procedures. May develop new policies and procedures that support the Mission, Vision and Values of Easterseals under supervisory direction.
• Instructs, assigns, schedules, checks and appraises the performance of staff assigned. Hires, recommends disciplinary and corrective action and discharge, and recommends pay increases and/or promotions.
• Plans, assigns, directs and coordinates the work of assigned support staff and maintenance laborers (where applicable) providing technical and general clerical support for the program(s) assigned.
• Manages the day-to-day operations of the front office including customer service, the scheduling of doctors’ appointments, trouble shooting, and triaging issues that arise.
• Ensures the safety and cleanliness of waiting areas, break rooms, conference rooms and file rooms.
• Plans and develops a program for instructing, training, reviewing and evaluating support staff engaged in performing activities required for the efficient operation of the program.
• Aids staff in improving and updating professional skills by providing them with information relative to pertinent conferences and seminars, new techniques in the field and current and pending legislation affecting mental health services effecting operations.
• Performs liaison duties between Program Director/Manager and other employees ensuring that adequate clerical support is provided and that departmental policies and procedures are adhered to.
• Maintains an acceptable level of work performance by resolving job related problems or conflicts in work assignments or work schedules involving administrative and support staff.
• Safeguards the safety and health of employees by complying with laws, rules, and regulations.
• Monitors the flow of work assignments performed by support staff in the front office to maintain an acceptable level of work performance.
• Supports program med staff, office flow, schedules and billing functions to ensure smooth front office operations for programs assigned.
• Answers both general and specific inquiries regarding departmental procedures, some of which may require detailed interpretation of departmental policies and procedures.
• Operates and troubleshoots a variety of office machines, such as personal computers, copiers, printers, dictation recorders, postage meter, digital camera/printer, coffee machines, etc…