Administrative Supervisor

About the role

The Administrative Supervisor at CHP is responsible for supervising clerical functions and staff, planning and coordinating schedules, assisting with performance evaluations, and supporting front-desk operations.

Responsibilities

• Responsible for supervision and direction of all clerical functions and staff.
• Plan, coordinate and develop work schedules for assigned staff to ensure adequate coverage.
• Assist Practice Manager with performance evaluation of assigned staff.
• Work in collaboration with all CHP Practice Managers, providers and support teams to perform education and training for clerical staff when required.
• Maintain and monitor training competency of staff as needed.
• Manage waitlists and patient access with a focus on patient-centered care and supports practice productivity goals.
• Participate in and support front-desk operations improvement initiatives.
• Communicate openly with Practice Manager, staff and providers for problem resolution.
• Foster and contribute to a positive work environment.
• Maintain a clean and professional office setting with regular office rounds.
• Conduct annual staff competencies timely & as instructed, including as needed throughout the year (e.g., Health Stream, training for new equipment, or updated procedures).
• Able to field patient complaints before potentially escalating to Practice Manager.
• Provide necessary information and feedback to facilitate the development of an accurate and sustainable operating budget for the office.
• Collaborate with the Billing Department to assure accuracy and timeliness of practice billing, patient copay and outstanding balance collection and educate assigned staff appropriately.
• Support patients with education and navigation of sliding fee schedule application process.
• Monitor referral volumes and follow-up with practice manager and other staff, as appropriate.
• Monitor EHR system buckets on a daily basis with a focus on clerical staff activities and assignments.
• Serve as EMR superuser for administrative and clerical tasks; including onboarding and providing ongoing education and support to receptionists on procedures and workflows.
• In collaboration with the Clinical Supervisor, oversee practice operations in absence of the Practice Manager.
• Perform clerical duties as requested.
• Perform other duties as requested or assigned.
• Travel to all CHP locations as requested.

Requirements

The Administrative Supervisor position requires strong leadership skills, excellent communication abilities, and the ability to manage multiple tasks simultaneously. Previous experience in a healthcare setting is preferred, but not required.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Minimum 3 years of relevant experience in a healthcare setting.
• Experience with electronic health record systems (EHR).
• Strong organizational and time management skills.
• Ability to handle confidential information with discretion.
• Excellent interpersonal and communication skills.

Skills

• Strong leadership and supervisory skills.
• Effective communication and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of healthcare regulations and compliance.

Benefits

CHP offers competitive benefits including medical, dental, and vision insurance, paid time off, and opportunities for professional development.

Pay

The Administrative Supervisor's pay range is $24.00 - $28.00 per hour.

Schedule

Hours may vary based on department needs and may require occasional evening and weekend work.