Administrative Manager

Key Responsibilities

• Provides administrative, organizational, and strategic support to senior leadership.
• Provide executive-level communications and materials, and serves as a key liaison between executives, internal teams, and external partners.
• The position requires exceptional discretion, sound judgment, strong communication skills, and the ability to prioritize competing demands in a fast-paced environment.
• Must support and comply with all policies and procedures established at the corporate or branch level.

Additional Support Responsibilities

• Management of department administrative processes.
• Understanding, analysis, evaluation, and measuring of all processes and procedures are essential and required.
• Continuously developing / implementing new innovative processes and continually improving existing processes.
• Provide training and support of the Procede/Excede software, Warranty / CIF process, Teams Up calendar, Time Card entry, Go Canvas, and any current or new Technology used for the Service Department.
• Onboarding support & training of new office team members.
• Perform bi-weekly WIP reviews at a corporate level to identify any locations falling behind in timely closing of RO’s and to identify any potential risks or issues.
• Providing monitoring and analysis of service metrics leading to identification of potential issues and concerns.
• Management of all PM agreements/contracts and reconciliation of the Pre-Paid PM account.
• Provide support of assigned special projects from ELT.
• Facilitate both ILT & WBT for new branch personnel assigned to handle warranty claims and conduct monthly online meetings to communicate updates and review topics.

Qualifications

• 5–10 years in administrative support or similar
• Strong business acumen, organizational, and communication skills
• Microsoft Office Suite
• Bonus: power generation or industrial application experience