Administrative Manager
Founders 3 Real Estate Services · Jacksonville, FL · Yesterday
On-siteProject ManagementFull-time
About the role
This Position Is a Key Ambassador For This Exciting Marina Fostering a Welcoming Atmosphere And Promoting a Sense Of Boater Comradery.
Responsibilities
- Provide exceptional customer service to our boaters and work with the marina team to ensure efficient response to customer needs.
- Assist boaters on the dock with arrivals, pump outs and fueling at times.
- Cookordinate and market boating community activities and events using email, social media and website.
- Lead the concierge team and support the ship store, amenity spaces, guest services, tours, and slip leasing follow up.
- Manage collections, customer contacts, bill pay, and marina occupancy.
- Develop and manage reporting to include occupancy, fuel, security and maintenance.
- Process customer related accounts including insurance, financial audits, sales data (CRM).
- Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory.
Requirements
- Some background in hospitality management.
- Great customer service skills and attention to detail.
- A “white glove” approach to customer service is essential.
- Strong computer acumen including proficiency with the Microsoft Office Suite of products.
- Prior experience in office administration, A/R, event planning, and social media promotion.
- Boating/Yachting experience preferred.
Benefits
Founders 3 is an Equal Employment/Affirmative Action Opportunity Employer.