Administrative Manager

About the role

You will manage a team of Front Desk Associates and all front and back-of-house processes to ensure high-quality customer service, smooth campus operations, and a seamless admissions pipeline. From hiring and coaching part-time staff to refining campus procedures, you’ll serve as a key operational leader. You’ll also act as the primary point-of-contact for campus staff, customers, and community partners, making decisions when Directors are unavailable.

Responsibilities

• Interview, hire, train, develop, and manage a team of Front Desk Associates.
• Ensure and execute exemplary customer service via phone, in-person, and email.
• Create, implement, improve, and document procedures and administrative systems for efficient campus operations.
• Take inventory and place purchasing orders.
• Oversee maintenance and repair of campus facilities, sourcing and coordinating with vendors and collaborating with the HQ Operations team.
• Plan, organize, and run campus events for customers and staff that support enrollments and retention.
• Play a key role in the campus's admissions and enrollment pipeline: manage consultation request queues end-to-end, ensure timely and high-quality follow-up after every consultation, hold Front Desk Associates accountable for their share of outreach, and adjust intake processes with the Director team to meet demand.
• Drive conversion, retention, and re-enrollment through proactive, well-executed email and phone campaigns, treating follow-through as a measurable outcome.

Requirements

• 1-2 years experience as an Art of Problem Solving Academy Front Desk Associate or 2+ years of customer service and administrative experience that includes people management.
• Some postsecondary education preferred.
• Ability to work independently and collaboratively.
• Strong operational leadership skills, including ownership of administrative and customer service procedures and processes.
• Strong task and time management skills.
• Commitment to achieving organizational consistency and efficiency.
• Ability to expertly manage up and down the chain.
• Ability to cultivate a warm, welcoming work environment and positive culture for staff and customers.
• Growth and retention mindset.
• Exceptional interpersonal, written, and verbal communication expertise.
• Experience with event planning for customers and/or staff.
• Proficiency with office technology and equipment.
• Preferred: Experience managing an admissions, sales, or enrollment pipeline, with a track record of strong follow-up and conversion.

Schedule

Since AoPS Academy is an after-school program, most classes and family meetings occur during evenings and weekends. Full-time campus staff work a nontraditional schedule during the academic year. During the summer, Administrative Managers typically shift to a more standard Monday to Friday schedule.

Pay

The hiring range for this position is $76,200 – $78,669.

Benefits

• Impact: Opportunity to work closely with motivated students, develop leadership and management experience, and collaborate with a team of passionate educators.
• Culture: Work with an organization of builders and lifelong learners dedicated to discovering, inspiring, and training the next generation of problem solvers.
• Benefits: Multiple options for medical, dental, and vision plans.
• Future Planning: 401k with company match.
• Quality of Life: PTO plan and supportive leadership.
• Ease of Transition: Relocation bonus for candidates living outside the greater area.

About AoPS Academy

AoPS Academy is a year-round educational enrichment program. Since 1993, Art of Problem Solving has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies. AoPS Academy brings this methodology to small live physical and virtual classrooms, offering a world-class curriculum in math, science, and language arts for students in grades 1-12. We build an environment where exploration meets challenge, led by accomplished instructors and a collaborative peer group.

Note: Candidates must be legally authorized to work in the US; sponsorship is not available.