Administrative Director, Information Technology (ONSITE)

Key Responsibilities

• Lead, develop, and hold accountable the IT directors and, through them, the broader division.
• Develop and mentor a high-performing team through excellent employee relations, training, coaching, performance evaluation, and a collaborative working environment, initiating personnel actions in accordance with HR policy when necessary.
• Drive succession planning, staff development, and retention across a mix of employees, contractors, and remote staff.
• Own the IT roadmap and annual operating plan; align technology priorities with goals set by executive leadership.
• Drive cross-team dependencies, particularly between Epic application work, infrastructure, and security.
• Lead strategic and tactical technology planning, prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Analyze complex business needs from the user community and recommend technical solutions; define requirements for new implementations and communicate them to business stakeholders.
• Ensure the stability, optimization, and governance of the Epic environment and related clinical and revenue-cycle applications.
• Oversee the enterprise-wide development, optimization, and ongoing evaluation of electronic applications and computer operations, including local- and wide-area networks.
• Partner with clinical, revenue cycle, and operational stakeholders on system priorities and change governance.
• Oversee network, telecom, end-user support, and IT customer services to defined service levels.
• Ensure a sound information security posture, overseeing cyber risk analysis, data-loss prevention, and security operations to protect organizational, employee, and patient information.
• Direct the organization’s disaster recovery and business continuity plans, including scheduled testing, and lead incident response processes and breach playbooks.
• Ensure compliance with CMS, HIPAA, and other state and federal data security, privacy, and regulatory requirements.
• Manage the division’s operating and capital budgets and ensure financial viability through attention to cost utilization, productivity in assigned cost centers, and tactical execution of Lean concepts.
• Review hardware/software acquisition and maintenance contracts, pursuing master agreements to capitalize on economies of scale; oversee vendor risk management.
• Establish key performance indicators, service-level objectives, and operational metrics to continually measure and improve IT service delivery.
• Define and communicate IT procedures, policies, and standards for acquiring, implementing, and operating systems, equipment, and software.

Qualifications

• Minimum 8 years of progressive healthcare IT management experience, including direct management of managers/directors and at least 2 years in an acute care hospital, health system, or comparable setting.
• Proven success leading diverse IT areas including applications, infrastructure, networks, support services, and help desk.
• Hands-on familiarity with Epic in a healthcare environment.
• Strong financial/budget management and vendor/contract experience.

Knowledge & Skills

• Strong working knowledge of IT Service Management (ITSM/ITIL) concepts.
• Knowledge of cloud-based architectures (SaaS, IaaS, PaaS) and emerging technologies.
• Demonstrated experience with vendor risk management and change management.
• Working knowledge of healthcare regulatory and security requirements (CMS, HIPAA).

Education

• Bachelor’s degree required in a technology-related or healthcare administration field; master’s preferred.

Licensure / Certifications

• CPHIMS, CISSP; relevant credentials such as PMP, ITIL, or CHCIO preferred.