Administrative & Data Processing Assistant (METC)

Duties and Responsibilities

• Communicate with members, answer inquiries and reminders
• Operate office equipment such as copies, scanners and phone systems
• Use of computer hardware and software including databases; Office 365, MS Excel, MS Word and Outlook
• Use of proprietary database of events and members
• Organize paperwork and filing documents
• Responding to inquiries using phone, email and other communication tools, and assisting METC with texting or calling members
• Other administrative duties as assigned

Data Entry and Document Processing

• Process training sign-in sheets and other class materials
• Data entry and processing of class attendance
• Contact members for missing attendance forms and stipend verification information
• Register members for make-up classes
• Update members’ information to reflect the most current contact information
• Engage with members for upcoming classes
• Process and scan incoming documents into database system
• Understand policies, procedures as applicable to the different training programs to properly approve stipend and other class payments
• Communicate training information with the operation departments, Organizing divisions and others within SEIU HCII
• Auxiliary duties as needed

Working Conditions

• May be required to work long and irregular hours, and to work on weekends and holidays when necessary
• Travel, potentially for extended periods, may be required within our geographies and to other campaigns or events as needed
• The job requires minimal lifting of up to 50lbs of boxes and shipping packages

Key Qualification Criteria

• The ideal candidate will have at least two (2) years of experience in data entry and administrative role
• Strong commitment to social justice
• Ability to work in a multicultural and diverse work environment
• Computer knowledge including Microsoft Office, Excel, Outlook, Word, PowerPoint
• Ability to navigate using the internet, database and SharePoint experience
• Able to maintain multiple project timelines concurrently, work within close supervision and willingness to take initiative
• Possess critical thinking skills
• Sound interpersonal communication skills and strong customer service phone skills
• Able to organize their work to deliver accurate and trackable results

Preferred Qualifications

• Bilingual English/Spanish is a plus but not required
• Worked in a community organizing environment or with workforce training projects
• Strong computer skills including experience with Union Ware and higher-level Excel skills
• Experience with QuickBooks v16, Union Ware database or other software

Salary and Benefits

• Salary: $22.94 – $25.54/ Hourly
• Benefits & Additional Compensation: (Full-time) - Full-time employees are eligible for a comprehensive benefits package that includes: Health (Medical), Dental, and Vision Insurance; Dependent Care and Commuter/Transit Flexible Spending Accounts; a Health Reimbursement Account; Basic and Voluntary Life Insurance; Short-Term and Long-Term Disability Insurance; Paid Parental Leave; Ancillary Benefits such as Accident, Critical Illness, and Hospital Indemnity coverage; Employee Assistance Program (EAP); Pension Plan eligibility once vested; 401(k) Retirement Plan; Paid Holidays; and Paid Time Off.

About the Role

The Helen Miller Member Education and Training Center (METC) is an educational organization providing instruction and training to workers represented by members of Service Employees International Union Healthcare Illinois/Indiana/Missouri/Kansas (SEIU HCIIMK). SEIU HCIIMK is a dynamic, action-oriented union of over 95,000 healthcare and child care workers throughout those four states. We believe in a society defined by freedom and justice, where we can all have quality education, health care and jobs, while choosing to live a full and plentiful life. As a wholly owned subsidiary of SEIU HCIIMK, Helen Miller METC seeks to provide a high-quality curriculum on a popular education model to thousands of low-wage workers to enhance their on-the-job experience and support their career development. The METC is a 501(c)3 organization.

Qualifications

The ideal candidate will have at least two (2) years of experience in data entry and administrative role. They will also demonstrate the following knowledge, skills, and qualities:

• Strong commitment to social justice
• Ability to work in a multicultural and diverse work environment
• Computer knowledge including Microsoft Office, Excel, Outlook, Word, PowerPoint
• Ability to navigate using the internet, database and SharePoint experience
• Able to maintain multiple project timelines concurrently, work within close supervision and willingness to take initiative
• Possess critical thinking skills
• Sound interpersonal communication skills and strong customer service phone skills
• Able to organize their work to deliver accurate and trackable results

Skills

Candidates with one or more of the following are preferred:

• Bilingual English/Spanish is a plus but not required
• Worked in a community organizing environment or with workforce training projects
• Strong computer skills including experience with Union Ware and higher-level Excel skills
• Experience with QuickBooks v16, Union Ware database or other software

Benefits

• Health (Medical), Dental, and Vision Insurance
• Dependent Care and Commuter/Transit Flexible Spending Accounts
• A Health Reimbursement Account
• Basic and Voluntary Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Parental Leave
• Ancillary Benefits such as Accident, Critical Illness, and Hospital Indemnity coverage
• Employee Assistance Program (EAP)
• Pension Plan eligibility once vested
• 401(k) Retirement Plan
• Paid Holidays
• Paid Time Off