Administrative Assistant - On Site (Full-Time with Benefits)

About the role

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

Responsibilities

• Welcome the Homeowner in the office
• Receive Homeowner payments
• Handle walk-in billing questions
• Transfer calls to appropriate parties
• Responding to homeowners via Live Chat and Emails
• Working extensively with Outlook, and software for recording correspondence
• Conflict de-escalation and resolution with difficult or upset customers
• Following up on outstanding issues
• Talk face-to-face to explain situations or billing issues and provide billing support
• Provide high-level customer service
• Internal and external emails

Requirements/Qualities

• Strong communication skills, both verbal and written
• Ability to understand and carry out oral and written requests
• Problem-solving skills and detail-oriented
• Working knowledge of keyboard and software navigation
• Ability to multitask and learn in a fast-paced environment
• Customer service-minded with the ability to work as part of a team
• Communicates professionally and accurately on the phone with homeowners
• Contributes to a positive team environment
• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
• Strong organization and follow-up
• Maintains a calming demeanor during customer phone interaction and peak times
• Anticipates the needs of our clients by continually evaluating the environment during interfacing
• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Benefits

• Recognized as Best Places to Work since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• 11 Annual Paid Holidays.
• Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

Pay

• $15/hr

Schedule

• Monday - Friday 8 AM- 5 PM