Administrative Assistant - National Accounts

About the role

Takes care of day-to-day activities servicing clients, coordinating new and existing regional and/or national accounts with a focus on client satisfaction, revenue optimization, and account growth.

Responsibilities

• Interacts with clients on a regular basis, providing support, product updates, and reporting
• Ensures consistency and accuracy of customer account deliverables
• Schedules client meetings and teleconferences and may help prepare materials for them
• May be called upon to assist with organizing client events and other duties as assigned
• Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries
• Assists with contract support and accounts collections
• Identifies business initiatives and improvements
• Produces and proofreads statements of qualifications and proposals
• Supports the project team by writing, coordinating, designing, and developing proposals and presentations for both prime and teaming opportunities
• Coordinates and communicates with clients during the pre-project/proposal phase with a focus on generating business
• Compiles and provides information in the client database and maintains accurate and complete customer account information
• Assists with maintaining and updating the client database for regional and national accounts to develop leads and target marketing
• Maintains and tracks an active list of all projects being executed for specified national clients
• Is involved with multiple tasks including tracking data, direct email marketing, and gathering of market data
• Conducts market research to keep up with changing demographic and other relevant issues to assist with evaluating marketing and communication activities and to monitor emerging issues
• Coordinates with the marketing team to maintain or create marketing materials for national client pursuits (e.g., project sheets, resumes, project lists, and related collateral for national and regional clients)
• Assists with marketing/business development plans and budgets specific to national accounts
• Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts
• Assists Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives
• Assists with the organizational management of the national account program, including tracking and reporting of accounts on a quarterly basis with the account managers and account program director
• Works with Account Managers and Executives in determining new business opportunities with potential customers
• Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting
• Creates work plans and meets project deadlines
• May require occasional out-of-office visits to other ECS facilities throughout the region
• Provides administrative support when necessary

Requirements

• BS in Business Administration, Marketing, Communications, or related field preferred
• 4 - 6 years of related experience

About the company

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental, and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025), and #50 in Zweig Group’s Hot Firm List (May 2025).