Administrative Assistant Lvl 3

Starting rate: $22.41 (non-negotiable). A 6-month probationary period applies. After hire, pay increases depend on length of service, advancement, and contractual factors. This position is represented by the AFSCME union.

Benefits

The City of Ann Arbor offers a competitive benefits package including:

• Medical, vision, and dental coverage
• Paid vacation, sick leave, and holiday leave

For details, see the AFSCME Benefits Summary.

Schedule

• On-site: Monday–Friday, 8:00 am–5:00 pm

Responsibilities

• Provide support to tenants, property managers, contractors, and the internal team
• Answer incoming calls and greet customers
• Perform data entry, record keeping, and filing
• Order supplies and manage the AAHC website
• Enter work orders
• Review applications for completeness and accuracy for housing programs (HCV, PBV, RAD, and VASH)
• Provide information to prospective applicants

Requirements

• High school diploma or GED equivalent
• 1–2 years of office experience, customer service, or related field
• Strong organizational and time-management skills
• Strong interpersonal and customer service skills
• Ability to communicate tactfully and positively with the public and coworkers
• Effective problem-solving and decision-making skills
• Ability to manage multiple priorities and meet deadlines

Preferred Qualifications

• Housing Choice Voucher (HCV), LIHTC, leasing, or property management experience
• Experience serving low-income, elderly, and disabled individuals