Administrative Assistant II, Patient Intake and Scheduling Assistant (State Classified Title)

Key Responsibilities

• Serve as a front-line point of contact for patients, students, faculty, staff, and visitors by responding to phone, virtual, and walk-in inquiries and directing individuals to the appropriate clinic resource.
• Schedule, prioritize, and confirm patient appointments for student providers using the electronic health record system.
• Support patient check-in and check-out, including registering new patients, updating demographic and financial information, and maintaining accurate and confidential patient records.
• Explain clinic procedures, scheduling expectations, financial responsibilities, and the dental school’s teaching clinic model to patients.
• Review and resolve routine scheduling, billing, payment, registration, and records-related issues using established clinic, EHR, financial, HIPAA, FERPA, and records-release guidelines.
• Accept patient payments, facilitate requests for dental records, and coordinate with faculty, students, clinic coordinators, and staff to address patient concerns and support efficient clinic operations.

Qualifications

Two years of general clerical experience, which includes one year of experience working in a medical/dental environment. College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis but not for the one year of experience working in a medical/dental environment.

Preferred Qualifications

Experience working with faculty, staff, and students in a higher education environment
Experience working in a dental or medical office environment
Bilingual in English and Spanish

Conditions of Employment

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Benefits

The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement Plans: State pension (PERA Defined Benefit) or 401(a) - Employer contributes between 10% and 21.5% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: Between 12/year and 24/year (maximum accrual between 192 hours and 384 hours)
• Sick Days: 10/year (360 hour maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service