Administrative Assistant - Housing - HS067

About the role

The Housing Administrative Assistant provides administrative support to Housing Services staff with high volume interaction with staff and clients including, greeting, and directing clients, answering phones, word processing and data entry, and other duties as assigned.

Responsibilities

• Answer multi-line phone system, directs calls, take messages in a courteous and professional manner.
• Greet clients and assist them as needed.
• Strong communication skills and customer service.
• Schedule client appointments and maintain schedules and calendars.
• Provide general information about NARA NW programs, as requested.
• Perform typing assignments, data entry and general office support as assigned.
• Be familiar with Microsoft Office (Word, Excel, Outlook, Teams, and PowerPoint).
• Help provide an update to referrals on the Coordinated Access entry referral list.
• Support outreach efforts by attending work and cultural events, staffing informational tables, and connecting participants with available resources.
• Sort, screen, and distribute incoming mail and process outgoing mail following postal regulations.
• Perform clerical functions incidental to reception activity.
• Aid in client chart maintenance (assemble, print forms, sort, file).
• Auxiliary in coordinating special events: meetings, trainings, etc.

Requirements

High school diploma or equivalent required. Bachelor's degree preferred. Proficiency in Microsoft Office Suite. Excellent organizational and time management skills. Ability to handle multiple tasks simultaneously. Strong verbal and written communication skills. Proficient in using a multi-line phone system and scheduling software.

Qualifications

Experience in a fast-paced administrative setting is preferred. Experience working with diverse populations is a plus.

Skills

• Excellent communication skills
• Customer service orientation
• Proficiency in Microsoft Office Suite
• Organizational and time management skills
• Ability to handle multiple tasks simultaneously

Benefits

NARA Northwest offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

Pay

$22.00 – $26.00 hourly, non-exempt.

Schedule

This is an in-person position, Monday through Friday, 8:30am - 5:00pm.