Administrative Assistant-Housing Operations

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Why Work with Us?

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits starting the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Our Core Values

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• Exceptional: We strive for excellence in all we do.
• Self Care: We believe in the well-being of our team and ourselves.
• Share Power: We empower each other and our community.
• De-Escalation: We manage conflicts calmly and effectively.
• Team Spirit: We work together to achieve our goals.

Responsibilities

• Answer phones, direct calls, and assist residents and the public that come to the CO building.
• Process a variety of correspondence, reports, and other materials for the Housing Operations staff.
• Develop and maintain department file/records system to include uploading and maintaining SharePoint files for inspections, certifications, etc.
• Assist with work order/purchase order creation, closure, organization, or data entry.
• Assist with the review of budget reports, vacancy and month end reports, and work order productivity reports for HUD submissions and Housing Operations Scorecards.
• Assist with the scheduling and coordination of vendors with Housing Operations staff.
• Maintain adequate supply of office supplies.
• Maintain confidentiality of tenants, files, correspondence, etc. per OHA policies.
• Understand all aspects of the policies and procedures of OHA, including OHA admissions and continued occupancy policies, and effectively communicate this to applicants, residents, and visitors.
• Prepare appropriate information necessary for meetings with directors, applicants, residents, and/or staff members.
• Schedule meetings for Housing Operations staff with applicants, residents, or other OHA departments when applicable.
• Respond to telephone and email inquiries concerning all properties.
• Assist with special projects.
• Occasionally work evening and weekend hours, especially in emergency situations.
• Work in other areas of Housing Operations as directed.
• Perform other duties as required or assigned.
• Prepare or locate documents for Legal Department for Notices/Evictions, Court Hearings.

Requirements

• High School graduate; Associate’s Degree in a related field is preferred.
• 1-2 years of office experience to include administrative experience.
• Customer service experience required.
• Excellent computer skills required.
• Thorough knowledge of Business English, spelling, and punctuation.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to understand oral and written instructions.
• Must possess and maintain a driver’s license and a good driving record.
• Must be insurable under the OHA auto insurance policy.
• Ability to establish and maintain effective working relationships with residents, co-workers, consultants, and contractors.
• Ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.

• Ability to sit, stand, and walk up to 100% of the time; and reach, stoop, squat, push, pull, and type up to 25% of the time.
• Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
• The noise level in the work environment is usually moderate.

Equipment Operation

The following tools and equipment may be used in this position:

• Computer
• Telephone
• Copier
• Calculator
• Facsimile Machine

Pay

$17.53 - $23.67 per hour