Administrative Assistant / Front Desk
About the role
The ideal candidate is a high-energy individual with excellent organizational skills, strong attention to detail, and the ability to communicate effectively in both written and verbal communications. This role requires someone who excels at managing multiple tasks simultaneously, has an understanding of tracking and maintaining client sessions/packages, and is proficient in Google Sheets or similar spreadsheet tools.
Responsibilities
- Field inbound calls and route them to the appropriate internal parties as needed
- Check clients in and out with a friendly and professional demeanor
- Managing and tracking client session packages to ensure accuracy and consistency
- Utilizing Google Sheets to organize client information and administrative tasks
- Cooking and addressing client concerns, and ensuring follow-up with team members
- Maintain and enhance client relationships
- Aid with new client account setups and other administrative processes
- Ability to multi-task and handle complex issues with clients with care and understanding
About RPM
RPM Physical Therapy - The Woodlands offers a unique work environment providing patients with the utmost attention to care and rehabilitation. We are a close-knit, collaborative team passionate about continually improving our skills and expanding our knowledge to better serve our clients.
About our Clinic
We are a fast-growing manual therapy clinic in The Woodlands, Tx. We are NOT your typical therapy practice, we get the best results for our clients, and we invest in the growth and development of our team through education and mentorship. We are not running from treatment room to treatment room; all sessions are 1 on 1 with a licensed Physical Therapist. We have a full gym at our disposal and trainers to transition our graduated clients to for the continuum of care. We schedule 1 hour with each patient giving us time to do manual therapy, rehab and strength training. We do this because we believe this is the model for true patient-centered care.
This is a full-time position requiring availability from Monday-Friday
Your Role
This is an integral role in our facility, you are the first and last person they see. A positive, problem-solving attitude is needed every day. Client interactions, gathering information to help us address their needs and anticipating the needs of clients is something you must excel at today or see as a valuable skill to develop.