Administrative Assistant

Scope of Position

Play an integral role in assisting the Divisional Donor Relations Director (DDRD).

Responsibilities

• Act on behalf of DDRD with donors and internal staff when DDRD is not in the office.
• Aid and participate in Advancement team projects and special events, as needed.
• Support stewardship efforts of select donors by building relationships via personalized mail, email communications, phone calls, and ongoing written contact.
• Manage a major donor caseload and conduct donor research.
• Generate and implement strategies that nurture donor loyalty and foster personal relationships with select mid-level donors.
• Track all efforts and activities in the database.
• Facilitate donor visits with DDRD.
• Maintain accurate donor records.
• Communicate with external financial institutions to support donor transactions.
• Perform general office procedures.
• Produce project proposals and major gift collateral material.
• Report monthly major gift production statistics to THQ.
• Resolve discrepancies and obtain further information for incomplete and missing donor details by reviewing, researching, and correcting Salesforce donor records.
• Serve as the primary contact for incoming phone calls and email requests from select donors, solicit feedback, and track responses in the database.
• Support multi-channel donor communications.
• Work collaboratively with the DDRD to develop short and long-term strategies.
• Collaborate with the Director of Advancement and DDRD to plan and implement William Booth Society mailings throughout the Division and track William Booth Society gifts.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.

Qualifications

• A high school diploma and five years of relevant professional experience are required, and a college background is preferred.
• Ability to multitask in a fast-paced environment.
• Flexible schedule as needed.
• Capable of providing the utmost confidentiality and accuracy.
• Must complete all required training upon hire.
• Must have interpersonal, computer, and writing skills.
• Proficiency with Microsoft Office Suite and donor management software, notably Salesforce, is preferred.

Benefits

• Comprehensive health care coverage, including dental/vision/hearing, with low cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program

About the Role

The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week.