Administrative Assistant

About the role

Sheridan Memorial Hospital is a top 13.6% ranked hospital recognized by CMS. It employs over 850 dedicated staff and 100+ expert providers across 25 specialties. Located in Wyoming's Big Horn Mountain foothills, it offers outdoor adventures and a charming community setting. The hospital combines advanced technology with a collaborative, innovative culture.

Responsibilities

• Schedules appointments for patients either by phone or in person after an office visit.
• Promptly and professionally answer telephone calls. Routes calls appropriately, offering voice mail or redirection as needed.
• Collections copays as required.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Maintains scheduling system, ensuring records are accurate and complete and can be used to analyze patient/staffing patterns.
• Provides daily schedules for physicians/clinicians or medical assistants prior to each day’s visits.
• Promotes and participates in the implementation, maintenance, and continuous evaluation of EMR.
• Secures all required documentation (i.e., insurance information, consents and releases are completed and filed, requests sent for additional information from other agencies as needed).
• Documents are appropriately attached (scanned, filed, and distributed as necessary) to patient charts.
• Ensures that updates (e.g., cancelations or additions) are input daily into the master schedule.
• Communicates as needed with providers/clinicians and other staff about any patient concerns/issues related to scheduling.
• Composes correspondence and disseminates to appropriate individuals.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Greets visitors and assists them as appropriate.
• Directs visitors to appropriate waiting areas and appropriately and courteously screens solicitors for relevance to organizational needs.
• Requests, locates, sends, and receives patient medical records.
• Maintains files and assists in establishing office systems.
• Maintain office cleanliness with assigned daily cleaning.
• Performs other duties as assigned.

Requirements

• High school diploma, general equivalency diploma (GED) or equivalent work experience, required.
• Medical terminology preferred but not required.
• BLS required within 6 months of start date.

Qualifications

• Ability to effectively communicate in English, both reading and writing.
• Multi-line telephone knowledge.
• Computer knowledge.
• Ability to operate designated equipment as specified includes computer keyboarding.
• Basic clerical training, including basic filing procedures (both numerically and alphabetically).
• Ability to work under pressure with time constraints.
• Basic knowledge of medical record content and sequence.
• Ability to function independently with minimal direction.