Administrative Assistant

Job Summary

We are seeking a detail-oriented and highly organized Administrative Assistant to support our Customer Service team. The ideal candidate will possess strong analytical skills, advanced Excel capabilities, and the ability to manage and interpret data to drive operational efficiency.

Key Responsibilities

• Prepare, manage, and maintain regular customer service reports (daily, weekly, monthly)
• Analyze performance metrics and identify trends to support decision-making
• Develop and maintain Excel dashboards, utilizing advanced formulas (e.g., VLOOKUP, Pivot Tables, IF statements)
• Ensure data accuracy and consistency across multiple systems
• Support the Customer Service team with administrative tasks, including documentation, scheduling, and coordination
• Track service KPIs and highlight performance gaps or improvement opportunities
• Assist with process improvements and workflow optimization
• Collaborate with team members and stakeholders to gather reporting requirements
• Maintain organized records, files, and documentation in line with company standards

Key Skills & Qualifications

• High School Diploma or GED
• Proven experience in an administrative or support role within a customer service environment
• Strong analytical and problem-solving skills
• Advanced Microsoft Excel skills, including formulas, data analysis, and reporting tools
• Excellent organizational skills with strong attention to detail
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong communication and interpersonal skills
• High level of accuracy and accountability
• Ability to work independently as well as collaboratively within a team

Preferred Qualifications

• Experience working with CRM or reporting tools
• Familiarity with customer service performance metrics and KPIs
• Experience in process improvement or operations support