Administrative Assistant

About the role

The Administrative Assistant position is located at FlexCare Infusion Center in Bullhead City, AZ. This role plays a crucial part in improving health outcomes by supporting the medical team and ensuring smooth operations.

Responsibilities

• Answers and re-routes incoming calls to the appropriate FlexCare staff members
• Makes outgoing calls to patients and caregivers
• Documents patient communications within the Electronic Medical Records
• Greets and checks-in patients and visitors for their scheduled appointment time
• Completes patient check-out, payment processing, and patient scheduling
• Schedules appointments and keeps those appointments on time
• Affords administrative support to the Clinic Manager
• Maintains compliance with AZDHS and ACHC
• Maintains a clean work environment for staff and patients
• Serves as the primary point of contact when leadership is out of office
• Assists with tasks as directed by leadership

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• CPR or BLS certification (OR ability to obtain within 45 days of hire)
• 2+ years of experience in an Administrative OR office role
• Experience with computers and Windows PC applications
• Ability to learn new and complex computer system applications
• Command of Microsoft Office - Microsoft Word & Microsoft Excel (Navigate through Excel, open spreadsheets, basic formulas)
• Ability to attend training at FlexCare location - 297 Lake Havasu Avenue South, Lake Havasu City, AZ 86403
• Flexible to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm from Monday - Friday, including the flexibility to work some holidays and overtime given the business need

Qualifications

• Customer service experience
• Experience with working a role where multi-tasking abilities were required
• Familiar with medical terminology
• Bilingual fluency in English and Spanish

Skills

• Ability to work independently
• Critical thinking skills
• Excellent written and verbal communication skills
• Strong patient facing communication
• Professionalism when handling patients
• Openness to continuous learning and professional development

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.