Administrative Assistant

About the role

High Point & Affiliated Organizations is a health and human service agency committed to treating and preventing substance use disorders and mental illness. We provide a full continuum of care including inpatient, outpatient, residential, and community-based services. Our mission is to help individuals and families achieve personal change and improve their quality of life.

Responsibilities

• Greet and sign in all visitors and guests.
• Complete and upload SharePoint reports as assigned.
• Provide clerical support to staff and Program Management.
• Record, edit and distribute meeting minutes as requested by the Program Director.
• Attend supervision, required staff meetings, facility meetings, trainings and all other meetings as required.
• Develop good working relationships with other staff members to reinforce a team approach.
• Participate in annual Continuous Quality Improvement and comply with Quality Assessment Report data collection requirements.
• Always utilize universal/standard precautions.
• Perform other duties as assigned by the Program Director and COO.

Outpatient Services Specific Duties and Responsibilities

• An understanding of SUD and the relationship between substance use and mental health issues.
• Understanding of urgent care models of appointment scheduling within required timeframes.
• Provide support to patients with troubleshooting telehealth technology to engage in appointments.
• Monitor program safety for patients during their time onsite, including reception/waiting areas, restrooms, hallways.
• Ability to utilize phone technology for completing warm transfers and accessing three-way calling with interpreter services.

Qualifications

• Minimum of high school diploma or equivalent, preferred (GED).
• Knowledge of Microsoft Word, Excel, Adobe Acrobat and PowerPoint programs.
• Excellent oral and written communication skills.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA Employee Assistance Program
• Bonuses & Referral Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Misaligned leave time (FT employees can earn up to 3 weeks in first year)