Administrative Assistant

About the role

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …

Responsibilities

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Manage and schedule installations from start to end.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Collect deposits and collect different payment plans.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Manage payroll hours for all employees.
• Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Able to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Benefits

• A positive and collaborative work environment.
• Voluntary Life Insurance.
• Short and Long Term Disability.
• Medical, Dental and Vision coverage.
• 401(k) + 401 (k) matching after 60 days.
• Paid time off.
• Training & development.
• Wellness resources.