Administrative Assistant

About the role

The Administrative Assistant supports the clinical operations of Dialysis Clinic, Inc. (DCI), a leading nonprofit provider of kidney care services. DCI's mission is to prioritize individualized care for patients facing chronic kidney disease, emphasizing the importance of compassionate care and community involvement.

Responsibilities

• Serves as the Medical Record Practitioner for the satellite clinic, ensuring proper maintenance, security, storage, and destruction of patient medical records.
• Answers the phone, forwards calls, takes messages, greets patients and visitors, and directs them to their appropriate destinations.
• Maintains billing information for in-center and transient patients, verifies patient insurance, obtains pre-authorization when required, keys daily flow sheets, generates reports, balances charges, and checks entries for accuracy.
• Aids AR personnel in collecting accounts and notifying patients about delinquent accounts.
• Verifies patient status daily (e.g., hospitalizations, missed treatments).
• Prepares new patient packets for admissions and transient patients.
• Assists the Nurse Manager, Area Operations Director, and clinical staff with clerical tasks as needed.

Qualifications

• Excellent communication skills.
• Demonstrated clinical excellence.
• Desire to collaborate with care teams.
• Ability to problem solve.
• High school diploma or equivalent.
• Three to six months related experience and/or training.
• Familiarity with medical terminology is preferred.
• Proficiency with Microsoft Word and Excel.

Skills

• Knowledge of HIPAA regulations.
• Strong organizational and attention to detail skills.
• Effective interpersonal and communication skills.
• Ability to multitask and manage multiple priorities.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Life and long-term disability insurance.
• Paid time off (PTO) including holidays.
• Extended Sick Bank (ESB) for doctor appointments, sickness, or medical leave.
• Retail plans with a 50% match on contributions up to 8%.
• Employee Assistance Program (EAP).
• Wellness program.

Pay

Compensation starts at $18+ per hour, based on qualifications and experience.

Schedule

Full-time position with a typical schedule of five 8-hour shifts, Monday through Friday, starting at 8:30 AM.