Administrative Assistant

About the Role

Aurora Water is responsible for enhancing and protecting the quality of life for Aurora citizens by providing quality water, sewer, and stormwater services in a manner that balances social, environmental, and economic needs. The Administrative Assistant serves at the front desk of the Wemlinger Water Purification Facility as a primary point of contact for customers, visitors, and employees, providing friendly and knowledgeable assistance while helping keep daily operations running smoothly.

Responsibilities

• Reception, mail handling, filing, and records maintenance
• Provides a layer of security by screening gate and building entrance
• Scheduling of facilities and events
• Composing correspondence, answering and referring phone calls and emails
• Processing documents, logging payments; ordering office supplies, documenting work orders and invoices
• Performing data entry and providing basic/initial customer service activities
• Performing office functions such as distributing and copying documents, moving and storing items, composing forms, and standard documents
• Serving walk-in customers
• Performs other duties as assigned

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

• High School Diploma or GED
• One (1) year of office or customer service experience
• Valid Colorado driver's license with a good driving record

Knowledge & Abilities

• Knowledge of business English, spelling, and math
• General office equipment, including personal computers with related software applications (MS Office Suite)
• Preferred knowledge of Access Control or similar security system
• Ability to establish and maintain effective working relationships with employees and citizens
• Communicate effectively both verbally and in writing
• Ability to understand oral and written instructions
• Handle stressful situations with tact and diplomacy
• Ability to work well under pressure and meet deadlines with little supervision
• Efficiently and accurately key information using a keyboard and skill in performing data entry
• Strong interpersonal, analytical, and organizational skills

Working Conditions

• Essential Personnel: When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.
• Physical Demands: Light physical work lifting at least 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds with or without assistance. Frequent hand/eye coordination for operation of office equipment. Vision for reading and interpreting reports and data analysis and preparation. Frequent speech communication, hearing, and listening to maintain communication with employees and citizens.
• Equipment Used: Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines. This position may require the incumbent to occasionally use personal equipment (e.g., vehicle, cell phone, tools, etc.) in the course of their employment.
• Furlough Days: The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

Benefits

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

Pay

The hiring range for this position is $19.20 - $24.00 per hour.