Administrative Assistant 3- Center for Professional Development and the Institute for Nursing Research and Evidence Based Practice- FT

Responsibilities

• Develops, recommends and implements administrative and operational protocols for the department.
• Anticipates, plans and coordinates activities and projects to effectively coordinate and manage assigned administrative and operational responsibilities; independently finds and implements solutions.
• Greets, determines needs and directs patients/parents, internal staff and external visitors; accepts, screens and routes telephone calls.
• Answers inquiries, provides forms/information or resolves complex problems concerning activities and/or operations of department; follows through, as required, to meet needs of the customer.
• Distributes incoming mail and prepares/processes outgoing mail/packages.
• Coordinates and schedules appointments, interviews, meetings or events; exercises discretion and judgment to coordinate complex calendars for multiple individuals, care providers, groups or conferences.
• Utilizes knowledge and understanding of department operations to create, compose and edit complex technical and/or administrative correspondence and documentation.
• Creates forms, flyers and templates.
• Researches information, compiles statistics, gathers and computes various data, prepares scheduled and ad hoc statistical, budget and narrative reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.
• Copies and/or duplicates materials; prepares and transmits facsimiles.
• Proofreads all work to ensure accuracy and neatness.
• Anticipates, plans and coordinates activities to manage assigned administrative support responsibilities.
• Coordinates team member scheduling and off-site cases.
• Provides instruction and/or training to others in activities, processes and responsibilities related to administrative operations of the department.
• Maintains and expands own competencies by attending training sessions or educational programs, as directed.
• Encourages team members to adhere to professional standards and to expand competencies.
• Actively participates and contributes to departmental/organization-wide committees.
• Demonstrates knowledge of the population-specific differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
• Demonstrates cultural sensitivity in all interactions with patients/families and co-workers.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children's Standards.

Qualifications

• High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
• Position may require travel to departments located in other buildings or on other campuses for duties integral to the position.
• Education and/or Experience Preferred: Associate’s or Bachelor’s degree preferred with 5-7 years progressively increasing experiences directly related to the duties and responsibilities specified or equivalent.
• Strong working knowledge of Microsoft Windows operating system, intermediate to advanced skills in Microsoft Word and Excel; basic database management experience (Microsoft Access).
• Knowledge: Working knowledge of scheduling and/or patient records or billing software such as IDX or SMS or other software may be required by individual departments.
• General math and accounting procedures.
• Departmental and organizational policies and procedures.