Administrativ Assistant

About the role

The Customer Service Representative (CSR) will support the Repair Station by managing customer interactions, quoting repair orders, and ensuring timely processing of jobs. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams and external customers.

Responsibilities

• Prepare and send quotes for repair orders daily.
• Process repair station orders upon customer approval of quotes.
• Manage and follow up on exchange order quotes.
• Resolve issues preventing orders from being processed or released.
• Communicate effectively with customers to build confidence and maintain satisfaction.
• Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns.
• Investigate and resolve billing issues or disputes.
• Interact professionally with all levels of the organization.
• Train Level 2 Customer Service Specialists as needed.
• Handle approximately 40 requests per day, including follow-ups.
• Follow up on lack of customer response.

Skills

• Strong communication and customer service skills.
• Ability to multi-task and manage high-volume requests.
• Proficiency in Microsoft Office.
• Detail-oriented with problem-solving capabilities.
• Ability to work independently and as part of a team.
• Oracle experience preferred.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $22.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

Work hours are Monday to Friday, 7:00 AM to 3:30 PM.