Administration & Logistics Specialist

About the role

Unox, a global market leader in the design and production of high-end professional ovens and certified as a Great Place to Work®, is seeking an Administration & Logistics Specialist to join the Unox Service Team in Tokyo, Japan.

Responsibilities

• Manage customer POs, create and maintain customer accounts, process orders, prepare quotations, sales orders, delivery notes, and invoices.
• Maintain customer and product master data.
• Coordinate delivery schedules, shipping instructions, consignment stock, PODs, returns, exchanges, and resolve delivery issues.
• Communicate with customers, warehouses, and logistics partners.
• Handle employee travel expenses and reimbursement.
• Perform data entry and maintain information across internal and external systems, including customer-specific EDI and web ordering platforms.
• Support future SAP implementation.
• Provide Sales with order, inventory, shipment, and customer information.
• Cooperate with Sales and Order Management on credit collection.
• Collaborate with Accounting team members across the Unox Group.

Requirements

• Previous experience in administration, order management, customer service, accounting, or a similar role.
• Good organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Good knowledge of MS Office, particularly Excel; experience with SAP or other ERP systems is a plus.
• Good communication skills and ability to collaborate effectively with customers and internal departments.
• Proficiency in English; knowledge of Japanese.

Benefits

• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies
• International mobility & relocation support
• Team building activities
• Expense reimbursement