Admin. Asst.- Patient Care Access Center

About the role

As an Administrative Assistant in our Patient Care Access Center, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!

Responsibilities

• Engage people over the phone with strong customer service skills
• Quickly get people what they need through strong computer and multitasking skills
• Link new clients with the right service
• Verify insurance

Requirements

• A high school diploma, GED, or equivalent
• Some experience in a related field
• Strong interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent attention to detail
• Basic computer skills
• Reliable transportation

Qualifications

• Dependability and flexibility, including availability to work some evenings until 7pm

Skills

• Customer Service Skills
• Computer & Multitasking Skills
• Insurance Verification

Benefits

• Industry leading healthcare benefits
• Flexible Spending and Health Savings Accounts
• 401K
• Opportunity to work from home
• Flexible work schedules
• 11 paid holidays
• Exceptional time off – up to 30 days after just a few years of service
• Free Life Insurance
• Growth and promotional opportunities in the human services sector
• Access to trainings to develop skills if you would like to pursue a career as a behavioral health professional

Pay

$16.50/hr - $19.00/hr

Schedule

Hybrid position - 227 Thorn Avenue, Orchard Park, NY/Partially-remote