Admin Assistant

Imago Venues Position: Part-time position (20 hours per week) on a temporary contract, ending on 23rd December 2026. Rate of Pay: £13.45 per hour We have an exciting opportunity for a highly organised and customer-focused individual to join our Commercial Team at Imago Venues. As an Admin Assistant, you will play an important role in supporting our reservations and events sales activity, managing enquiries, processing bookings and ensuring all customer information is recorded accurately. You'll work closely with both clients and colleagues to help deliver exceptional customer experiences across our venue portfolio About Imago Venues Imago Venues is a wholly owned subsidiary of Loughborough University, bringing together world-class conference, hotel, sport and event facilities under one dynamic brand. Our Portfolio Includes Burleigh Court Hotel & Conference CentreHolywell Park Conference CentreThe Link HotelElite Athlete Centre and HotelLoughborough University's conference, sports and events facilitiesLoughborough University Nursery What You'll Do As an Admin Assistant, you will: Respond to reservations and event enquiries and accurately process bookings.Check availability and maintain booking information within company systems.Follow up enquiries to maximise booking opportunities.Administer contracts, deposits and final payments.Support Sales Coordinators with room allocations and delegate lists.Process booking amendments, cancellations and guest requests.Record and maintain sales information for reporting purposes.Communicate event details accurately to operational teams About You We’re looking for someone who is enthusiastic, organised and enjoys delivering excellent customer service You'll Ideally Have Strong communication skills, both written and verbal.Excellent administrative and organisational skills.Great attention to detail and accuracy.Good IT and telephone skills.Strong customer service and relationship-building abilities.The ability to prioritise tasks and work effectively in a fast-paced environment.A positive, supportive approach and strong team-working skill Why Join Us? At Imago Venues, you’ll be part of a supportive team with opportunities to develop your skills and build a rewarding career within a leading hospitality and events business Ready to Apply? If you're highly organised, enjoy working with people and take pride in delivering great customer service, we'd love to hear from you Application Closing Date: 12th October 2026 Interviews: 15th October 2026 Imago Venues are an Equal Opportunities and Disability Confident Committed Employer