ADA Accommodations Specialist

About the role

About Our Client:The organization operates as a major sales and marketing agency in North America, specializing in outsourced services such as sales, merchandising, category management, and marketing for manufacturers and suppliers of food products and consumer packaged goods. It serves numerous trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. The organization focuses on connecting manufacturers and retailers to provide consumers with access to a broad range of products.

About the Opportunity:The ADA Accommodations Specialist is responsible for leading the management of accommodation requests under the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), and related state laws. This role ensures compliance and effective resolution in complex or high-risk accommodation cases, collaborating closely with Legal, HR Business Partners, and People Leaders. The specialist drives the interactive accommodation process, makes final determinations on cases, and supports the organization’s efforts to uphold legal standards and support employees’ needs.

Responsibilities

• Manage the full caseload of ADA accommodation requests, applying expertise in ADA, PWFA, and state laws.
• Lead interactive process determinations, undue hardship analyses, and accommodation decisions, particularly for complex or contested cases.
• Collaborate with Legal on cases involving litigation risks or ambiguous regulations.
• Consult with HR Business Partners and People Leaders to assess essential job functions and accommodation feasibility.
• Document final accommodation decisions and maintain audit-ready records.
• Respond to complex ADA-related inquiries from employees, managers, and HR partners.
• Serve as a technical resource and escalation point for the ADA Coordinator.
• Participate in job description reviews to support accommodation feasibility.
• Develop and deliver ADA-related training and guidance for HR and People Leaders.
• Analyze accommodation trends and process metrics to identify improvement opportunities.

Requirements

• Bachelor’s degree, preferably in Human Resources, Business, Psychology, or related field.
• 2-4 years of relevant experience.
• Advanced knowledge of ADA, PWFA, FMLA, and related accommodation and leave laws.
• Experience partnering with Legal or counsel on complex cases.
• Strong analytical skills with the ability to evaluate essential job functions and accommodation options.
• Proficiency with case management systems, HRIS platforms, and Microsoft Office; experience with ticketing or workflow tools preferred.
• Excellent written and verbal communication skills.
• Demonstrated sound judgment and discretion handling sensitive and legally significant information.
• No travel requirements.