Activities Supervisor - Waldorf Astoria Monarch Beach and Club

Responsibilities

Supervise recreation operations: Oversee recreation-related pool, fitness center, and food & beverage services, activities, and programming
Lead the recreation team: Train, schedule, and supervise team members
Oversee recreation set up: Manage chair and cabana setup, towel service, and personalized poolside amenities; oversee furniture setup for special events
Deliver exceptional service: Monitor service quality, engage with guests to assess satisfaction, and resolve concerns promptly and professionally
Manage inventory and supplies: Oversee linen, amenities, and food & beverage inventory to ensure proper stock levels and minimize loss
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

• Minimum 2-4 years experience providing customer service in a high-end fitness center or luxury spa environment, a plus.
• Hold a current certification in fitness, pilates or yoga.
• Maintain complete communication and cooperation with all managers.
• Strong team work and collaborative skills required.
• Energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
• Well-organized and self-directed individual who is a team player.
• Articulate individual who can relate to a diverse group of guests and co-workers.
• Ability to utilize computer programs including: Spa Operations Software, Microsoft Word, Excel, and/or Outlook.
• Excellent personal appearance, good communication skills and a friendly, congenial personality is a must.
• Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest.