Membership Supervisor - Waldorf Astoria Monarch Beach Resort and Club

Responsibilities

• Offer assistance and information to Members and potential new Members by providing information about membership offerings, benefits, activities, spa services and other resort information, while meeting Forbes 5 Star and AAA 5 Diamond Standards.
• Serve as the primary contact for member inquiries, ensuring timely and professional responses.
• Cook up and assist with overseeing member onboarding processes, including welcome communications and orientation.
• Generate reports on membership statistics, revenue, and engagement trends.
• Will be in front of our Members and guests 100% of the time—with regular personal and telephone interactions.
• Support the Membership sales team in processing of new Members, renewals, cancellations, other changes or conversions to Membership status, and maintaining collateral and orientation documents.
• Aid in maintaining accurate reporting of all revenue-generating and non-revenue-generating Membership changes.
• Answer questions regarding Membership benefits, and/or help promote resort amenities by making arrangements for dining, entertainment, sports events, recreation, health and beauty services, child care, and other services at the resort.
• Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein.
• Aid in planning, promoting, and executing regular Member programming, including social events and events that introduce Membership to residents in our surrounding community.
• Aid in maintaining Right Start program – with 30/60 day follow up for new Members to ensure satisfaction and engagement.
• Maintain Club web site and work with resort department heads to create regular email newsletters to promote resort events, amenities, and news to Club Members.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive Benefits At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next