Membership Coordinator - Grand Wailea, A Waldorf Astoria Resort

About the Role

As a Membership Coordinator/Assistant, you're not just providing support to department managers – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Maintain and data entry into Microsoft Word, Excel, Goldmine and Abacus
• Knowledge of OnQ preferred
• Prepares and types correspondence, reports, marketing pieces, direct mail, contracts, and internal forms
• Copies and distributes internal/external letters, forms, bookings, contracts, schedules and mail
• Opens incoming mail, dates stamps and distributes accordingly
• Sends outgoing mail, both interoffice and outside of the hotel
• Routes mail, faxes and other printed matter
• Orders and maintains office supplies and equipment
• Maintains files and equipment in an orderly and professional manner
• Prepare and process purchase orders and check requests
• Uses the property's email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s)
• Appropriate business use of telephone and voice mail system answering phones, taking messages using professionalism and proper etiquette
• Greets internal and external guests in a friendly and professional manner
• Announces visitors and/or handles requests, as appropriate
• Maintenance of filing system in accordance with the Record Retention policy
• Preparation of special reports or projects, as requested
• Attend all required meetings
• Knowledge of and compliance with all Emergency procedures
• Reports unsafe conditions, as appropriate
• Maintain a professional and friendly relationship with other departments, team members and guests
• Maintains work area in a neat and orderly fashion
• Other duties as assigned by management

Qualifications

At Hilton, our Core Values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality
• Acting with Integrity and always doing the right thing
• Inspiring others through Leadership
• A belief that Teamwork drives the best outcomes
• A sense of Ownership and accountability
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

About Us

Join an Award-Winning Workplace Culture. At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.