Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Description

At Action Seating & Mobility, our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients.

Responsibilities

• Coordinating patient referrals from intake through completion
• Verifying insurance eligibility and documentation requirements
• Requesting physician and therapist paperwork
• Tracking missing documentation and preventing delays
• Communicating with ATPs, clinicians, billing teams, and patients
• Maintaining accurate workflow tracking logs
• Supporting audit-ready patient records (HIPAA compliant)
• Aiding with scheduling coordination tied to equipment evaluations
• Monitoring case progress and follow-ups

Requirements

• High school diploma or GED
• At least 1 year of healthcare administrative experience
• Experience verifying insurance OR coordinating referrals OR scheduling evaluations
• Strong attention to detail and follow-through

Qualifications

• Prior authorization experience
• Treatment or specialty clinic scheduling
• Case coordination exposure
• DME or mobility equipment familiarity

Benefits

• Structured training in a growing healthcare specialty
• Career pathway into advanced coordination roles
• Exposure to clinical mobility equipment processes
• Supportive cross-department team environment
• Stable weekday schedule (no weekends)
• Medical, dental, vision, and 401(k)

Pay

• $23-$25/hour

Schedule

• Monday–Friday
• 8:00 AM – 5:00 PM