Acne Studios Supervisor

Culture of Collaboration

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

Who You Will Do

• Manage and execute omni-channel services
• Welcome and guide customers through a smooth customer cycle, tending to all details and providing them with the best-in-class client experience
• Achieve sales, conversion, and clienteling targets
• Uphold administrative procedures and skillfully manage our inventory
• Oversee day-to-day operations of the store, ensuring a luxurious and cutting-edge atmosphere

Who You Are

• High aspirations and focus on details that create substantial impact
• Enjoy working as a team and embrace feedback to develop yourself and others
• Curious and thrive in a dynamic environment
• Cooperation, respect, and clear communication are important
• Ambition to learn and grow

Specific Personal Qualities For This Role

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive and ability to resolve customer concerns or issues in a professional manner
• Understanding of sales techniques, product knowledge, and visual merchandising

Specific Experience And Knowledge For This Role

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Analysing retail KPIs
• Fully fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)