Accounts Services Administrator (Fixed Term Contract)

This role is a 6-month Fixed Term Contract and is not open to relocation. Only candidates who have residency and the right to work in the Isle of Man can be considered.

About the role

To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support includes various administrative tasks following set procedures in an effective and timely manner to ensure delivery as per agreed service level agreements.

Responsibilities

• Adhere to the Bank’s standards, policies, procedures, service charters, and service level agreements with internal and external clients to ensure efficient and effective account services is provided.
• Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure accuracy, service standards, and compliance with service charters and service level agreements.
• Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.
• Maintain and update customer information on a continuous basis following set processes and procedures to ensure accuracy and compliance with service standards, service charters, and service level agreements.
• Maintain professional knowledge, complete internal training programmes, attend learning sessions, and proactively gain an understanding of end-to-end processes across all operations processing functions to enable effective performance of tasks and provide administrative support to the various Account Services departments.

Requirements

• Minimum qualification: Secondary/High school/A levels.
• 1–2 years of experience.
• Ideally previous experience within a banking operation position, though this is not essential.

Skills

Behavioural Competencies

• Challenging Ideas
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People

Technical Competencies

• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management