Customer Service Administrator (Fixed Term Contract)

Purpose

This position is responsible for delivering great intentional customer experiences. It ensures orders or RFQs are received, documented, and assigned to the Contracts or Inside Sales teams in a timely and accurate manner. The role works closely with customers, Sales, Finance, and Rotork management to secure required information and approvals, and handles a range of other customer queries to maintain satisfaction.

Key Responsibilities

• Provide exceptional customer service and maintain high levels of customer satisfaction at all times.
• Ensure data integrity for all inputs and maintain required records.
• Oversee daily organization, qualification, and assignment of all customer inboxes so that requests and order submittals are actioned or assigned within the same day of receipt.
• Follow processes for communicating delays or holds related to orders and/or quotes, and expedite resolution of these issues.
• Respond professionally and accurately to all other customer queries within agreed timescales.
• Use existing procedures to solve routine or standard problems.
• Manage customer orders and RFQs within systems such as SharePoint, MTMS, AX, and CE, including processing changes and addressing customer enquiries.
• Liaise and collaborate with customers and internal departments regarding order entry, credit, major contract approvals, and preliminary data required for quotation requests.
• Apply prescribed guidance or policies to analyse and resolve problems.
• Provide open communication and feedback to customers, Sales, and internal departments, capturing all feedback to drive continuous service improvements.

Qualifications

Essential

• 1–2 years of experience in a relevant or similar industry.
• Strong customer service experience.
• Role model for Rotork DNA behaviors in all aspects.
• Strong leadership qualities and a customer‑focused attitude.
• Good communication and interpersonal skills with a strong customer focus.
• Able to multitask and effectively manage differing priorities as they emerge.

Desirable

• Experience in the flow control industry or a similar field.
• Experience using Enterprise Resource Planning (ERP) systems.
• Technical proficiency in IT programs such as AX, CE, D365, SharePoint, and basic Microsoft Office (Outlook, Word, Excel).

Company Overview

Rotork is the market‑leading global flow control and instrumentation company, helping customers manage the flow of liquids, gases, and powders across many industries worldwide. Our purpose is “Keeping the World Flowing for Future Generations.” For over sixty years, we have created the products that keep everything moving—from oil and gas to water, shipping, pharmaceuticals, and food. Our success flows from a commitment to engineering excellence, safety, and sustainability. Rotork is currently experiencing an exciting period of change and growth, offering a great opportunity to make an impact and shape the future of the business.